Frequently asked questions about Kiln Dried Hardwood Logs

At Woodshire, we’re committed to making your experience as smooth as possible. Here you’ll find answers to some of the most common questions about our products, services, deliveries, and policies. If you can’t find what you’re looking for, feel free to get in touch — we’re always happy to help.

Frequently Asked Questions (FAQ)

1. What types of timber products do you offer?

We supply a wide range of timber products, including kiln dried hardwood logs, construction timber, decking boards, and fence panels.​

2. Do you offer delivery services?

Yes, we provide delivery services across our service areas. Delivery charges and times vary depending on location and order size.​

3. Can I collect my order in person?

Absolutely. You can choose to collect your order from our designated collection points. Please contact us in advance to arrange a suitable time.​

4. Do you offer bulk discounts?

Yes, we offer competitive pricing and discounts for bulk orders. Please contact our sales team for more information.​barlowswoodyard.co.uk

5. What is your returns policy?

We accept returns of unused and undamaged products within 14 days of purchase. Products must be in their original packaging. Please refer to our Returns Policy for detailed information.​

6. How should I store kiln-dried firewood?

Store kiln-dried firewood in a dry, well-ventilated area, preferably off the ground and protected from rain, to maintain its quality.​ You can read more about storage here.

7. Are your timber products sustainably sourced?

Yes, we are committed to sustainability and ensure that our timber products are sourced from responsibly managed forests.​

8. Can I get custom-sized timber?

We offer custom cutting services for certain products. Please contact us with your specifications, and we'll do our best to accommodate your needs.​

9. How can I contact Woodshire for further inquiries?

You can reach us via email at info@woodshire.co.uk or call us at 01234 567890.​

10. Do you provide installation services?

Currently, we do not offer installation services. However, we can recommend trusted local professionals upon request.