Privacy Policy

At Woodshire Logs, your privacy is our priority. We are committed to protecting and respecting your privacy at all times, in all situations.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to info@woodshire.co.uk. Alternatively, you can telephone 01384 906 085.

Who are we?

We are Woodshire Logs, a supplier of quality hardwood logs and other fuel products from our base in Shropshire, direct to your door.

In this policy, ‘Woodshire Logs’, ‘we’, ‘us’ or ‘our’ means:

Woodshire Logs

How do we collect information from you?

We obtain information about you in the following ways:

Information you give us directly

For example, we may obtain information about you when you see us at a show/event, purchase products, or when you register to receive a newsletter.

Information you give us indirectly

Your information may be shared with us by third parties, which might include:

• Subcontractors acting on our behalf who provide us with technical, payment, or delivery services, advertising networks, analytics providers, and search information providers.

You should check any privacy policy provided to you where you give your data to a third party.

When you visit this website

We, like many companies, automatically collect the following information:

• Technical information, including the type of device you’re using, the IP address, browser, and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
• Information about your visit to this website, for example, we collect information about pages you visit and how you navigate the website, i.e., length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g., how you arrived at our website).

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social Media

When you interact with us on social media platforms such as Facebook and Twitter, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.

What type of information is collected from you?

The personal information we collect, store, and use might include:

• Your name and contact details (including postal address, email address, and telephone number)
• Information about your activities on our website and about the device used to access it, for instance, your IP address and geographical location
• Your bank or credit card details. If you make a purchase, your card information is not held by us; it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions
• Any other personal information shared with us

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• Providing you with the services, products, or information you asked for
• Processing orders that you have submitted
• Carrying out our obligations under any contracts entered into between you and us
• Keeping a record of your relationship with us
• Conducting analysis and market research so we can understand how we can improve our services, products, or information
• Checking for updated contact details against third-party sources so we can stay in touch if you move
• Dealing with entries into a competition
• Seeking your views or comments on the services we provide
• Notifying you of changes to our services
• Sending you communications which you have requested and that may be of interest to you. These may include information about campaigns and promotions of goods and services.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfill our statutory and regulatory obligations (e.g., health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties to achieve the other purposes set out in this policy. These third parties may include:

Third parties working on our behalf: We may pass your information to our third-party service providers, suppliers, agents, subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). However, when we use these third parties, we disclose only the personal information necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of the prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property, or safety of our staff, customers, users of the website or others. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific Consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text, and/or telephone marketing.

Performance of a Contract

Where we are entering into a contract with you or performing our obligations under it.

Legal Obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.

Legitimate Interests

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not unduly impact your rights).

We consider our legitimate interests to be running Woodshire Logs as a company in pursuit of our aims and ideals. For example, to:

• Send postal communications which we think will be of interest to you.
• Monitor who we deal with to protect Woodshire Logs against fraud, money laundering, and other risks.
• Enhance, modify, personalize, or otherwise improve our services/communications for the benefit of our customers.
• Understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless we are otherwise required or permitted to by law).

Marketing Communications

We may use your contact details to provide you with information about the products and services you can buy, if we think it may be of interest to you.

Email/Text/Phone

We will only send you marketing communications by email, text, and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

Post

We may send you marketing communications by post unless you have told us that you would prefer not to hear from us.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us and the products and services you can buy, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.

We’re committed to putting you in control of your data so you’re free to change your marketing preferences (including telling us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email at info@woodshire.co.uk or telephone at 01384 906 085.

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like processing an order or thanking you.

Building Profiles

We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient, and cost-effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant.

We’re committed to putting you in control of your data so you’re free to opt out of your information being used in this way at any time by contacting info@woodshire.co.uk.

We may also use your personal information to detect and reduce fraud and credit risk.

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

• Right of Access: You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided below.
• Right to Have Your Inaccurate Personal Information Corrected: You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email or post (see below). Alternatively, you can telephone 01384 906 085.
• Right to Restrict Use: You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
• Right of Erasure: You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymize that information, rather than delete it.
• Right for Your Personal Information to be Portable: If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.
• Right to Object: You have the right to object to processing where we are using your personal information (1) based on legitimate interests, (2) for direct marketing, or (3) for statistical/research purposes.

If you want to exercise any of the above rights, please email us at info@woodshire.co.uk or write to Woodshire Logs, [insert address]. We may be required to ask for further information and/or evidence of identity. We will endeavor to respond fully to all requests within one month of receipt of your request, however, if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to several of these rights, and not all rights will be applicable in all circumstances. For more details, we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, ICO.

Keeping Your Information Safe

When you give us personal information, we take steps to ensure that appropriate technical and organizational controls are in place to protect it.

Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software: 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear at the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'Cookies'

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. For example, we use cookies to store your preferences. This helps us to deliver a better more personalized service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to Other Websites

Our website may contain links to other websites run by other organizations. This policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring Your Information Outside of Europe

As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Economic Area (“EEA”). This may happen, for example, if any of our servers are located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you agree to this transfer, storing, or processing. If we transfer your information outside the EEA, we will take steps to ensure that appropriate security measures are in place to protect your privacy rights as outlined in this policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA to provide you with those services. We undertake regular reviews of who has access to the information we hold to ensure that your data is only accessible by appropriately trained staff, volunteers, and contractors.

Changes to This Policy

Any changes we may make to this policy in the future will be posted on this website. Please check this page occasionally to ensure that you are happy with any changes. If we make any significant changes, we will make this clear on this website.

Review of This Policy

We keep this policy under regular review. This policy was last updated in December 2024.